Returns & Refunds

If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order simply contact our customer care team at info@alloygator.co.uk with your order number, name and address and we will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost prior to receiving any refund.

You can return products for a full refund if you return the item(s) to us within 21 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You will have to return the item(s) at your own cost (please see further advice on faulty or damaged goods).

Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator™ reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.

Please include a Returns Form in the parcel you are returning which can be downloaded here. Without a completed Returns Form, we may not be able to process your refund.

The refund will appear on your statement within 14 days of the goods being received by our warehouse.

Please note: the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator™ is not responsible for returned goods being lost or damaged in transit. Please ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.

International returns please note: If you are returning goods to us from outside the EU you must complete a customs declaration correctly, indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive our own goods.

Returns FormReturns Policy


FAQs

How do I return an item?
If you would like to return a product, simply follow the steps below within 21 days of receipt:

Please complete a Returns Form which can be downloaded by clicking on this link, indicating the item(s) you are returning and your reason for return. Please ensure you include the form within the parcel – without it, we may not be able to process your return.

Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport to our warehouse. The product must arrive at our warehouse in a resalable condition.

Re-seal the parcel and take it to the Post Office within 21 days of receipt.

The address for returns is:
AlloyGator™ Limited
Returns Department
61 Heming Road
Washford Industrial Estate
Redditch
Worcestershire
B98 0EA

Remember to obtain a Certificate of Posting from the Post Office. This is your proof of posting if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID.

We will refund the card that you used to purchase your goods. The refund will appear on your statement within 14 days of the goods being received by our warehouse.

If your item was faulty or damaged on arrival, please contact our Customer Care team at info@alloygator.co.uk within 48 hours of receipt and we will arrange to collect the item, and organise a replacement where possible.

I have received a faulty or damaged item, what do I do?

We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, endeavour to organise a replacement item for you, subject to stock availability. All collections are made Monday to Friday, between 9am and 5pm.

I have received an incorrect item, what do I do?

Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team and we will organise a free collection service to pick up the incorrect item. Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.

Can I return an item for a replacement?

If you receive an incorrect item, we will endeavour to send you a replacement, subject to availability. If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card.

The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.

What is the AlloyGator returns address?

The address for returns is:
AlloyGator™ Limited
Returns Department
61 Heming Road
Washford Industrial Estate
Redditch
Worcestershire
B98 0EA

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