How quickly are orders delivered?
We dispatch all orders within three working days from the date of order via your chosen delivery method. Next Day delivery requests received before 1.30pm will be despatched on the same day.
How are total shipping costs calculated?
Shipping costs are directly related to the weight of the package. In addition, shipping costs include an amount to cover packing materials and any special handling considerations that may be required to ship the package.
Do you send packages COD (Cash On Delivery)?
AlloyGator™ Ltd does not accept COD orders. All orders must be pre-paid.
How can I track the status of my order/shipment?
If you selected and paid for Next Day Delivery, you should have received an email containing your tracking information. Standard Delivery can take up to ten days to arrive; if you have been waiting longer than this then please contact us using our on-line contact form.
I placed my order last week, why haven't I received it?
We dispatch all orders within three working days from the date of order when Standard Delivery is selected. If your order has been placed with us for more than ten days and you have not received the product please contact us via our online contact form. If you selected and paid for Next Day Delivery and you have not received your parcel then please refer to the tracking details which should have been emailed to you.
Alternatively contact us using our contact form and we will be happy to contact our courier on your behalf.